Incident Management Specialist

2 days ago


Universal City, California, United States NBCUniversal Full time
Job Title: Incident Management Engineer

We are seeking an experienced Incident Management Engineer to join our Global Incident Response Team at NBCUniversal. As a key member of our team, you will be responsible for managing critical incidents from discovery to service restoration and collaborating with technology teams to prevent recurrence.

Key Responsibilities:
  • Lead the response to IT incidents, ensuring fast resolution and minimal impact on operations.
  • Develop and implement strategies for incident prevention.
  • Manage real-time monitoring of all IT systems and applications, identifying and collaborating with application and service owners to address performance issues proactively to prevent downtime.
  • Create, maintain, and enhance dashboards and KPIs that accurately reflect system availability and performance.
  • Work with application and service owners to continuously evaluate system performance, identifying opportunities for optimization and enhancements to support scalability and reliability.
  • Collaborate with technical teams and cross-functional stakeholders to ensure alignment on priorities and initiatives.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 3 years of experience in IT operations, with a strong focus on incident management and system monitoring.
  • Proficient in ITIL best practices for Incident Management.
  • Detailed understanding of IT infrastructure, applications, and cloud services in high-traffic environments.
  • Skilled in application monitoring tools, incident tracking systems, and operational reporting technologies.
  • Excellent troubleshooting skills and the ability to perform well under pressure.
  • Strong project management skills, with the ability to handle multiple priorities at the same time.
  • Exceptional communication and collaboration skills, with the ability to explain technical concepts to non-technical stakeholders.
Additional Requirements:
  • This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
  • This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access our website as a result of your disability.



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