Member Service Advisor, Greensboro

1 week ago


Greensboro, North Carolina, United States Local Government Federal Credit Union Full time
About Us

Local Government Federal Credit Union is a dynamic organization that prioritizes the success and wellbeing of its employees. We value the contributions of diverse minds and strive to create a healthy environment that promotes individual growth and professional advancement.

The Civic Advisor Role

We are seeking an experienced Civic Advisor to play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This includes offering digital options, processing accurate and professional member transactions, and discovering member-centric account solutions.

Responsibilities:
  • Demonstrate exceptional member service by providing personalized solutions, creating memorable interactions, and exceeding member expectations.
  • Build and foster relationships with current and potential members to increase their financial well-being.
  • Exhibit adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns.

The successful candidate will embody our values, policies, and vision while fostering an inclusive environment for both branch staff and members.

Requirements:
  • Minimum 1 – 3 years of banking/member service experience.
  • High school diploma or equivalent.
  • Excellent verbal, written, telephone, and interpersonal communication skills.
  • Demonstrated strong customer service skills.
  • Notary Public in North Carolina or ability to achieve within the first 6 months of employment.
  • PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
  • Ability to function in a Consumer business office environment and utilize standard office equipment.

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience. We offer a competitive benefits package, opportunities for professional growth, and a dynamic work environment.



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