Customer Service Ambassador

6 days ago


Greensboro, North Carolina, United States Goldfish Swim School - Greensboro Full time
About UsGoldfish Swim School Greensboro is a dynamic company that offers career growth opportunities for our team members.

We value the skills and dedication of our staff, which enable us to build confident lifelong swimmers and create a positive experience for our customers.

Perks and Benefits:

  • Paid on-the-job training
  • Weekly Pay
  • Part time and Full time employment opportunities
  • Consistent set schedules
  • Culture driven company
  • Employee recognition programs
  • Positive Team Culture
  • Career Growth Opportunities

Salary Range:$20-$25/hour
ResponsibilitiesKey Responsibilities:
  1. Provide exceptional customer service and anticipate guest needs.
  2. Process student registrations using effective sales/customer service techniques.
  3. Schedule and manage birthday/pool parties.
  4. Resolve customer concerns/complaints using a professional approach.
  5. Assist clients with purchases of merchandise and vending.
  6. Greet parents and students as they report to the front desk.
  7. Maintain cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
  8. Monitor snack shack area and provide guidance to snack shack staff.
  9. Check voicemail and email correspondence and respond in a timely manner.
  10. Update informational displays with accurate and timely promotions and literature.
  11. Makes collection calls to resolve open account problems.
  12. Prepare twice daily student lesson schedules for use by instructors and management staff.
  13. Enforce safety rules and regulations to prevent accidents. Administer first aid when necessary.
  14. Work 1 swim instructor/lifeguard shift per week.
  15. All other duties as assigned.
RequirementsEducation/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.

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