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Area Technology Manager

2 months ago

Arlington Virginia, United States Bowlero Full time
About the Role

We are seeking a highly skilled and experienced Area Technology Manager to join our team at Bowlero. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our bowling centers' technical equipment and systems.

Key Responsibilities
  • Train and support center staff in servicing amusement equipment and technical systems.
  • Perform installation, inspection, repair, replacement, rotation, and preventative maintenance of equipment in Bowlero centers.
  • Provide technical advice for testing and deploying computer field technology.
  • Deploy computers, communication equipment, and voice/data technology at new or remodeled centers.
  • Support enterprise-wide hardware installations and application rollouts.
  • Ensure proper asset tracking and management.
  • Use software and hardware to troubleshoot and provide technical analysis for IT communications, Point of Sale (POS) systems, mobile devices, printers, networks, cabling, servers, and associated systems.
  • Assist Bowlero centers by evaluating system requirements, ordering necessary components, completing installations, and performing quality assurance tests.
  • Handle tasks through the incident and request management system and provide regular progress reports to management.
  • Assist centers in the selection and presentation of redemption prizes by determining merchandise to be stocked.
  • Train center staff in repairs, preventative maintenance, and revenue optimization techniques.
  • Supervise and train staff on Bowlero Corporation service standards.
  • Implement and follow all existing and new Bowlero service standards or standard operating procedures related to your area.
Requirements
  • Proficiency in troubleshooting IT systems, network issues, and POS equipment.
  • Strong customer service and leadership skills, with experience training and developing staff.
  • Excellent problem-solving, critical thinking, and multitasking abilities.
  • Ability to work flexible schedules, including weekends, holidays, and extended hours.
  • Technical degree or certification preferred.
  • Valid driver's license required.
About Bowlero

Bowlero is a leading entertainment company with over 350 destinations spanning North America. Our portfolio includes renowned brands like Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA). We are committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for one another.