Venue Technology Operations Manager

4 days ago


Arlington, Virginia, United States Legends Full time
Job Summary

The Venue Technology Manager is responsible for overseeing the operating technology needs at the National Medal of Honor Museum. This includes managing a team of venue technicians, ensuring the availability, stability, and security of business systems and IT infrastructure platforms, and providing on-site Level 1 support for critical systems. The ideal candidate will have a strong background in IT, experience in managing technical teams, and excellent communication and problem-solving skills.

Key Responsibilities

Supervise a team of venue technicians to deliver on-site Level 1 support for point-of-sale, payment, audio visual, CMS, and various other systems critical to business operations.
Schedule, manage, and optimize deployment of hourly venue technology staff, including goal setting and yearly performance reviews.
Define and continually refine pre-opening walk-through checklists to ensure all systems and venue tech are operational.
Train staff and maintain a working knowledge base of all proprietary venue technology.
Create and maintain troubleshooting/escalation guides in line with system provider specifications and operating parameters.
Monitor and provide support for all operating system issues.
Ensure applications are maintained and operated consistent with compliance and regulatory requirements, such as PCI.
Manage and optimize 3rd party vendor relationships associated with venue technology.
Troubleshoot, replace, or coordinate replacement of defective hardware.
Plan, prepare, and coordinate hardware and software upgrades and patches.
Maintain an inventory of all hardware devices.
Ensure all technical support issues are logged in Legends ticketing system.
Maintain a thorough knowledge of the organization and adhere to all organizational technology standards.
Maintain an open line of communication with Legends IT group and be the primary point of contact for all IT related issues and inquiries at the venue.
Work with Corporate Infrastructure team to deploy and maintain IT infrastructure and enterprise systems, such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.
Meet with the Events and Operations teams to understand and deliver venue technology needs for a variety of special or private events.

Requirements

Bachelor's Degree in IT related field.
3+ years of relevant multi-disciplinary venue management ideally in the Hospitality or Tourism industry.
Experience with Windows 10 and Microsoft Office 365 suite of products.
PCI risk and compliance.
3+ years of technical supervisory experience.
Ability to effectively manage and produce in a matrixed environment.
Excellent interpersonal and communication skills.
IT Management tools, such as Active Directory.
Ability to lift/push/pull up to 30 pounds regularly and occasionally up to 50 pounds.
Experience with an IT ticketing solution to track and manage issues and requests.
Experience managing external vendors delivering managed IT services.
Relevant technical certifications preferred.
A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics.
Excellent written and verbal communication skills, with the ability to communicate with all levels of staff.
Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment.
Strong problem-solving and creative skills, and the ability to exercise sound judgment.
High level of integrity and dependability with a strong sense of urgency and result-orientation.
Must be able to work varying schedules to reflect the business needs of the organization.

Benefits

Legends offers a competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid vacation, and a 401k plan.

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