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Quality Improvement and Risk Management Specialist
2 months ago
We are seeking a highly skilled Quality Improvement and Risk Management Specialist to join our team at Golden Gate Regional Center. As a key member of our organization, you will play a critical role in ensuring the highest level of quality and safety in our services.
Key Responsibilities- Review and approve Special Incident Reports (SIRs) for submission to the Department of Developmental Services (DDS) on a daily basis.
- Oversee, coordinate, and track SIRs and follow-up activities.
- Ensure compliance with Title 17 Code of Regulations and the Welfare and Institutions Code, as well as amendments related to the passage of AB40.
- Develop and maintain SIR policy and procedures.
- Provide consultation and guidance to service coordinators regarding special incidents.
- Perform SIR trend analysis and identify trends for vendors, vendor categories, and types of incidents.
- Responsible for running and distributing overdue SIR reports on a weekly basis.
- Route SIRs to all appropriate parties.
- Maintain a central SIR logging system.
- Assist in conducting SIR training with agency staff.
- Assist in the management of Medicaid Waiver 1915i SPA cases, as needed.
- Monitor Enhanced Behavioral Support and Community Crisis Homes.
- Responsible for the correction action plan process and follow-up, including coordination with QA specialists, Home Liaisons, social workers, providers, CCL, DDS, etc.
- Perform follow-up on provider complaints and/or concerns, including unannounced visits, coordination with CCL, and follow-up with case management.
- Conduct service provider trainings related to SIR reporting and quality improvement topics, as appropriate.
- Participate in GGRC Risk Management Committee activities, including data compilation, agenda development/distribution, tracking/distributing committee minutes, and serving as a GGRC Risk Management Committee member.
- Oversee initiatives for analysis of special incident reporting and mitigation activities.
- Compile reports for DDS submission, as needed.
- Bachelor's Degree in Public Policy, Public Administration, Social Work, Social Services, or a related human services field.
- Minimum of two years' experience working in the field of developmental disabilities.
- General knowledge and familiarity with regional center processes and Title 17, SIR regulations.
- Demonstrated experience writing special incident reports and following up on completed special incident reports.
- Demonstrated person-centered thinking skills and strategies in their work product.
- Evidence of leadership qualities and ability to undertake multiple projects and follow them through to completion.
- Ability to gather, review, and analyze data to prepare clear and concise written reports.
- Proficiency in computer software, including Microsoft Excel.
- Exceptional organizational and time management skills.
- Knowledge of current trends and philosophies in the field of developmental disabilities.
- Comprehensive benefits package, including medical and dental benefits with a generous employer contribution.
- 10% employer contribution to a 403(b) retirement account.
- Generous time-off benefits, including 13 vacation days, 15 sick days, 10 paid holidays, 4 personal holidays, 3 winter holidays, and up to 5 paid days for continuing education.
