Airport Operations Lead

3 weeks ago


Phoenix, Arizona, United States CLEAR Full time
Airport Operations Lead

Salary: $85,000 - $110,000 per year.

We are seeking an experienced Airport Operations Lead to join our team at CLEAR. As a key member of our airport leadership team, you will report directly to the General Manager and be responsible for leading and driving daily floor operations at your station.

About the Role:
  • This role involves spending 80% of your time on the floor in a customer-facing environment at the airport, ensuring that CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
  • You will monitor and drive security, service, and sales on each shift, as well as manage shift briefings, debriefs, and huddles, and any changes, breaks, and rotations.
  • You will also coach, mentor, and train the team to meet sales and customer service goals and standards.
Key Responsibilities:
  • Lead and drive daily floor operations at your station.
  • Monitor and drive security, service, and sales on each shift.
  • Manage shift briefings, debriefs, and huddles.
  • Couch, mentor, and train the team to meet sales and customer service goals and standards.
  • Oversee asset control and devices.
  • Represent CLEAR throughout the airport, TSA, and airline community by building strong stakeholder relationships.
  • Manage incident prevention and responses.
  • Attend station management team meetings.
Ideal Candidate:
  • 1-2 years of leadership experience in a customer-facing operation (i.e., retail, restaurants, hospitality, rental cars).
  • Excellent interpersonal and communication skills with the ability to motivate, mentor, and influence others.
  • Ability to manage multiple priorities in an ever-changing environment.
  • Strong organizational skills with the ability to manage multiple priorities and tasks.
  • Proficiency in using technology daily in your work.
  • Required to successfully complete a government background investigation.
  • Ability to stand/walk for extended periods of time.
  • Availability to work a non-traditional schedule (i.e., weekends, holidays, early mornings, and/or evenings).

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