Customer Service Agent

4 weeks ago


Southaven, Mississippi, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary:**

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

**Key Responsibilities:**

* Provide accurate and timely information to customers regarding insurance products and services
* Process policy applications, renewals, and cancellations
* Handle billing and payment inquiries
* Resolve customer issues and complaints in a professional and efficient manner
* Collaborate with team members to ensure customer satisfaction
* Maintain accurate customer records and update information as needed
* Stay updated on industry trends and changes in insurance policies
* Continuously improve knowledge and skills through training and development opportunities

**Requirements:**

* Excellent communication and customer service skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* High school diploma or equivalent required
* 1-2 years of customer service experience preferred

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.**



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