Fitness Center Representative

2 months ago


Marana, Arizona, United States Planet Fitness Full time
Member Services Representative

At Planet Fitness, we're committed to creating a welcoming and non-intimidating environment for our members. As a Member Services Representative, you'll play a key role in delivering exceptional customer service and ensuring a positive experience for our members, prospective members, and guests.

Key Responsibilities:
  • Provide Exceptional Customer Service: Greet members, prospective members, and guests with a friendly and approachable demeanor, responding to their needs and concerns in a timely and professional manner.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring a safe and welcoming environment for all members.
Requirements:
  • Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or health-related setting.
  • Basic Computer Proficiency: Familiarity with computer systems and software, including membership management systems.
  • Passion for Fitness and Health: A genuine interest in fitness and health, with a desire to help others achieve their wellness goals.
  • Positive Attitude: A friendly, approachable, and positive demeanor, with excellent communication and interpersonal skills.
  • Punctuality and Reliability: A strong commitment to being on time and reliable, with a focus on meeting deadlines and delivering results.
Physical Demands:
  • Standing and Walking: Continual standing and walking during shifts, with occasional lifting of up to 50lbs.
  • Talking and Communication: Continual talking in person or on the phone during shifts, with a focus on clear and effective communication.

At Planet Fitness, we're committed to creating a Judgement Free Zone where everyone feels welcome and supported. If you're passionate about delivering exceptional customer service and helping others achieve their wellness goals, we'd love to hear from you



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