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Food and Beverage Services Manager

1 week ago

Palm Beach, Florida, United States Hyatt Regency Aruba Resort, Spa and Casino Full time

Job Description

We are seeking a highly motivated F&B Operations Manager to join our team at Hyatt Regency Aruba Resort, Spa and Casino. The ideal candidate will possess excellent leadership skills, a passion for delivering exceptional customer experiences, and the ability to drive business results.

  • The F&B Operations Manager will be responsible for overseeing the daily operations of the restaurant, including coordinating with vendors, managing inventory, and ensuring high standards of quality control.
  • This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
  • The successful candidate will be a strategic thinker who can identify opportunities for growth and improvement, and develop effective solutions to achieve business objectives.
  • Key responsibilities include:
    • Coordinating daily restaurant management operations
    • Maintaining high standards of high-quality control
    • Overseeing smooth operations in all areas, including the front of the house, kitchen, and bar areas
    • Delivering superior food and beverage service and maximizing customer satisfaction
    • Responding efficiently and accurately to restaurant customers
    • Delegating responsibilities and supervising business operations
    • Supporting in hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers
    • Resolving conflicts or complaints from customers and employees
    • Monitoring store inventory activity and ensuring proper provisions
    • Supporting Operations Managers to manage procurement/purchasing, vendor relations
    • Providing effective and efficient processes and strategies to evolve revenues and controls on expenses (generate and manage cost reports)
    • Supporting Operations Managers to establish and achieve business and profit objectives – Financial responsibility of the restaurant
    • Ensuring staff members follow company policies and procedures
    • Operating equipment responsibility
    • Other duties to ensure the overall health and success of the business

Requirements

  • Proven Leadership skills
  • Proven Food and Beverage management experience (Restaurant management)
  • Preferred F&B school diploma or degree in service management or related field
  • Minimum 3 years in a Management position
  • Up-to-date with F&B trends and best practices
  • Communication, leadership skills, coaching, and conflict resolution skills
  • Commitment to providing exceptional service to customers and support to staff members
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Ability to spot and resolve problems efficiently - conflict resolution
  • Ability to manage personnel and meet financial targets
  • Guest-oriented and service-minded
  • Marketing base knowledge
  • Ability to handle a fast-paced work environment
  • Fluent in English and other languages