Retail Sales Leader

2 months ago


Winter Garden, Florida, United States World Market Inc Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at World Market Inc. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing sales team.

Key Responsibilities
  • Lead a Customer-First Culture: Model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
  • Business Analysis and Problem-Solving: Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
  • Culture and Values: Consistently exemplify, maintain, and foster the culture and values of World Market Inc.
  • Team Development: Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
  • Safety and Compliance: Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
  • Daily Business Tasks: Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
Essential Duties and Responsibilities
  • Product Knowledge and Education: Leverage all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.
  • Customer Engagement: Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
  • Omnichannel Initiatives: Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
  • Loyalty Initiatives: Drive customer engagement behaviors to support all loyalty initiatives.
Requirements
  • Leadership Skills: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.
  • Experience: Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
  • Availability: Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
  • Physical Demands: Minimum Age 21 years. Ability to lift up to 40 lbs.
Why Join Our Team
  • Flexible Scheduling: Flexible scheduling to support your work-life balance.
  • Associate Benefits: Associate discount to World Market Inc A fun and supportive work environment where you feel welcome and safe. A culture of inclusion that empowers you to be your best authentic self. Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.


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