Technical Support Professional

2 days ago


Pasco, Washington, United States Leica Biosystems Full time
About the Role
We are seeking a skilled Technical Support Professional to join our Field Service Team as a Field Service Engineer II. In this role, you will be responsible for providing technical support to customers, troubleshooting issues, and performing repairs and maintenance on our equipment. You will also be required to document your work and maintain accurate records.

The salary range for this role is $65,000-$85,000 per year, plus bonus/incentive pay and OT. We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

Key Responsibilities
The key responsibilities of this role include providing technical support to customers, troubleshooting issues, and performing repairs and maintenance on our equipment. You will also be required to document your work and maintain accurate records. Actively supporting the sale of service contracts, assisting sales representatives & service team members with system configurations/upgrades, and providing feedback on ways to improve financial performance are essential aspects of this job.

The essential requirements of this role include an Associate degree with 3+ years of technical experience OR 5+ years of equivalent technical work experience OR Bachelor's Degree in Science or related field. Ability to lift, move or carry equipment up to 50 lb. is also required.

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