Client Solutions Specialist

3 weeks ago


Portland, Oregon, United States Precision Solutions Full time
Job Title: Client Solutions Representative

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced environment and enjoy working collaboratively with cross-functional teams? Precision Solutions is seeking a highly motivated and results-driven Client Solutions Representative to join our team.

Key Responsibilities:
  • Provide superior client service by maintaining brand standards, delivering exceptional customer experiences, and upholding our core values.
  • Apply knowledge of products and services to successfully process tasks and requests to meet client expectations.
  • Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences.
  • Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline.
  • Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives.
  • Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention.
  • Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team.
Requirements:
  • Bachelor's degree from an accredited college or university.
  • 2-4 years of experience working in the business-sphere in a client-facing role.
  • Team player able to work effectively and collaboratively to meet goals and client deadlines.
  • Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly.
  • Thrive in a fast-paced, entrepreneurial environment.


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