Pharmacy Client Operations Specialist

2 months ago

Portland, Oregon, United States Cambia Health Solutions Full time
Job Summary

The Pharmacy Client Operations Consultant plays a pivotal role in managing sales support functions to drive sales productivity. This includes overseeing sales operations and account management planning, communications, product development operations, sales team training, reporting, and coordinating the implementation of pharmacy programs and products.

Key Responsibilities
  • Collaborate with sales management to inspect sales and account management process quality and prioritize opportunities for improvement.
  • Triage and provide first-touch resolution to client issues, quickly and accurately assessing inquiries to understand customer needs.
  • Communicate with external and internal customers regarding benefits, eligibility, and other information.
  • Work cross-functionally with other departments to coordinate sales operations efforts, identify cross-functional sales process improvements, and implement sales optimization efforts.
  • Implement enabling technologies, including CRM, to field sales teams.
  • Monitor the assigned sales organization's compliance with required standards for maintaining CRM data.
  • Manage pharmacy client and member communications processes.
  • Support the development, production, and coordination of the distribution of pharmacy customer communications and correspondence.
  • Manage the implementation of pharmacy products and programs.
  • Effectively coordinate with Cambia implementation teams to ensure effective and efficient implementation processes.
Requirements
  • Demonstrated ability to lead all sales and account management operations, implementation, and activities within pharmacy.
  • Demonstrated ability to effectively manage cross-functional and interdepartmental communications and communications processes.
  • Comprehensive knowledge of health insurance and pharmacy benefits, including sales processes, terminology, operational flow, and data requirements.
  • Thorough knowledge of pharmacy products and the ability to educate members and potential members.
  • Demonstrated ability to collaborate with individuals, teams, and cross-functional partners.
  • Ability to manage multiple, complex projects simultaneously, including acting as product owner, project manager, and trainer for new and existing systems and products.
  • Demonstrated ability to use MS Office products and other corporate software, prior experience in report preparation, ability to analyze and review statistical data, and write concise relevant communications.
  • Demonstrated ability to assist with the proposal process, including implementing and supporting RFP data management solutions.
  • Ability to consistently manage and coordinate the production of high-quality initial proposal materials.
  • Demonstrated aptitude in process improvement and innovation.
  • Ability to seamlessly and effectively onboard and integrate new pharmacy clients and new pharmacy programs and products.
  • Demonstrated analytical ability to identify problems, develop solutions, and implement a chosen course of action.
Education and Experience

The Pharmacy Client Operations Consultant will have a Bachelor's Degree in Business and/or Marketing or an Associate's Degree in Business or Marketing. Additionally, 4+ years of experience in sales, pharmacy support, or an equivalent combination of education and experience.

Preferred Qualifications

Certified pharmacy technician preferred.

  • Pharmacy Client Operations Specialist

    1 month ago

    Portland, Oregon, United States Cambia Health Solutions Full time

    Pharmacy Client Operations ConsultantJob Summary:The Pharmacy Client Operations Consultant plays a critical role in managing sales support functions to drive sales productivity. This includes sales operations and account management planning, communications, product development operations, sales team training, reporting, and coordinating the implementation of...

  • Pharmacy Client Operations Specialist

    2 months ago

    Portland, Oregon, United States Cambia Health Solutions Full time

    Pharmacy Client Operations ConsultantAbout the Role:The Pharmacy Client Operations Consultant is a key member of our team, responsible for managing sales support functions to drive sales productivity. This includes sales operations and account management planning, communications, product development operations, sales team training, reporting, and...

  • Pharmacy Client Operations Specialist

    3 weeks ago

    Portland, Oregon, United States Cambia Health Solutions Full time

    Pharmacy Client Operations ConsultantAbout the Role:The Pharmacy Client Operations Consultant plays a critical role in managing sales support functions to drive sales productivity. This includes sales operations and account management planning, communications, product development operations, sales team training, reporting, and coordinating the implementation...

  • Pharmacy Fulfillment Specialist

    1 week ago

    Portland, Oregon, United States CONSONUS PHARMACY SERVICES Full time

    About the Role:We are seeking a skilled Pharmacy Fulfillment Specialist to join our team at Consonus Pharmacy Services. As a key member of our team, you will be responsible for ensuring the efficient and accurate processing of medications and supplies.Key Responsibilities:Complete daily workflow assignments in fulfillment areas, including packaging,...

  • Pharmacy Technician Specialist

    3 weeks ago

    Portland, Oregon, United States CONSONUS PHARMACY SERVICES Full time

    Pharmacy Technician Role at Consonus Pharmacy ServicesWe are seeking a skilled Pharmacy Technician to join our team at Consonus Pharmacy Services. As a Pharmacy Technician, you will play a vital role in ensuring the smooth operation of our pharmacy services.Key Responsibilities:Accurately and efficiently process new and refill ordersHandle incoming fax and...

  • Pharmacy Billing Specialist

    4 weeks ago

    Portland, Oregon, United States CONSONUS PHARMACY SERVICES Full time

    OverviewConsonus Pharmacy Services is seeking a skilled Third-Party Billing Representative to join our team. As a key member of our revenue cycle team, you will play a critical role in ensuring accurate and timely billing and payment processing for our clients.ResponsibilitiesPrepare and submit accurate invoices to third-party payersCollect and process...

  • Pharmacy Billing Specialist

    3 weeks ago

    Portland, Oregon, United States CONSONUS PHARMACY SERVICES Full time

    OverviewConsonus Pharmacy Services is seeking a skilled Third Party Billing Representative to join our team. As a key member of our team, you will play a crucial role in preparing accurate invoices, collecting and processing payments on claims, reconciling accounts, and maintaining knowledge of current policies & procedures.ResponsibilitiesPrepare accurate...

  • Pharmacy Operations Specialist

    1 week ago

    Portland, Oregon, United States Walgreens Full time

    Job Summary:We are seeking a highly skilled and experienced Certified Senior Pharmacy Technician to join our team at Walgreens. As a key member of our pharmacy team, you will play a vital role in ensuring the delivery of exceptional patient care and customer service.Key Responsibilities:Customer Service: Engage with customers and patients, providing...

  • Pharmacy Liaison Specialist

    1 week ago

    Portland, Oregon, United States CPS Solutions , LLC Full time

    About the Role:CPS Solutions, LLC is seeking a highly motivated and customer service-oriented Pharmacy Technician (Liaison) to join our team. As a Pharmacy Liaison Specialist, you will play a crucial role in providing outstanding customer service, working alongside clinical pharmacists, interacting with physicians and healthcare professionals, and helping...

  • Pharmacy Technician Specialist

    1 week ago

    Portland, Oregon, United States MaineHealth Full time

    Job SummaryAs a Pharmacy Technician Specialist at MaineHealth, you will play a vital role in our ambulatory pharmacy program, supporting clinical pharmacists in providing medication therapy for anticoagulant, antiplatelet, and hemostatic agents. This position requires a strong understanding of pharmacy operations and excellent communication skills to ensure...

  • Pharmacy Technician Education Specialist

    2 weeks ago

    Portland, Oregon, United States Maine Medical Center Full time

    Job Summary We are seeking a highly skilled Pharmacy Technician Education Specialist to join our team at Maine Medical Center. As a Pharmacy Technician Education Specialist, you will be responsible for overseeing the development, administration, and maintenance of education and training programs for pharmacy technicians. Key Responsibilities: * Develop...

  • Pharmacy Operations Manager

    2 weeks ago

    Portland, Oregon, United States Walgreens Full time

    Job Description:Overview:The Pharmacy Operations Manager is responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Manage...

  • Pharmacy Operations Manager

    4 weeks ago

    Portland, Oregon, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Operations Manager to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for overseeing the day-to-day operations of our pharmacy, ensuring efficient workflow and a positive patient experience.Key ResponsibilitiesManage pharmacy operations, including supervising...

  • Pharmacy Technician Specialist

    1 week ago

    Portland, Oregon, United States Providence Service Full time

    About the Role:The Central Refill Services Specialist plays a vital role in maintaining a high level of patient satisfaction by providing exceptional customer service and serving as a liaison between patients, physicians, and pharmacies.Key Responsibilities:Assist in processing prescription refill authorization requests under the supervision of pharmacy...

  • Pharmacy Technician Specialist

    2 weeks ago

    Portland, Oregon, United States Providence Service Full time

    Job Summary:The Central Refill Services Specialist plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service and serving as the liaison between patients, physicians, and pharmacies.Key Responsibilities:Assists in processing prescription refill authorization requests under the supervision of pharmacy...

  • Pharmacy Billing Specialist

    1 month ago

    Portland, Oregon, United States Ardon Full time

    About Ardon HealthArdon Health is a leading provider of specialty pharmacy services, dedicated to delivering high-quality, compassionate care to patients. Our team is passionate about our mission to inspire people and improve lives through innovative healthcare solutions.Job SummaryWe are seeking a skilled Billing & Insurance Specialist to join our team of...

  • Pharmacy Operations Manager

    2 weeks ago

    Portland, Oregon, United States Walgreens Full time

    Job Description:Overview:The Pharmacy Operations Manager is responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow, and providing a positive patient experience. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key...

  • Pharmacy Operations Manager

    4 weeks ago

    Portland, Oregon, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Operations Manager to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for overseeing the day-to-day operations of our pharmacy, ensuring efficient workflow, and providing exceptional customer service.Key ResponsibilitiesPharmacy Operations: Assist pharmacists in...

  • Pharmacy Billing Specialist

    1 week ago

    Portland, Oregon, United States Ardon Full time

    About Ardon HealthAward-winning specialty pharmacy seeking a Billing & Insurance Specialist to join our team. We deliver high-quality, compassionate healthcare services and foster growth within our organization.Job DescriptionAs a Billing & Insurance Specialist, you will conduct insurance reviews, process prescription claims, and communicate with benefit...

  • Pharmacy Billing Specialist

    4 weeks ago

    Portland, Oregon, United States Ardon Full time

    About Ardon HealthAward-winning specialty pharmacy seeking a skilled Billing & Insurance Specialist to join our team. As a key member of our team, you will play a vital role in ensuring seamless patient care and efficient claims processing.Job ResponsibilitiesConduct thorough insurance reviews and submit claims for prescribed medicationsResolve insurance...