Insurance Customer Service Specialist
3 weeks ago
We are seeking a highly skilled Insurance Customer Service Specialist to join our team at Advantis Insurance Services.
The successful candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Handle customer inquiries and complaints in a professional and timely manner
- Provide accurate information about our insurance products and services
- Troubleshoot and resolve product issues and concerns efficiently
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of evolving insurance products and services
Requirements:
- Previous experience in insurance-related customer service and sales is essential
- A valid Property and Casualty License is mandatory
- Excellent communication and interpersonal skills are required to build rapport with clients
- Able to prioritize and multitask effectively in a fast-paced environment
- Possess a positive and professional demeanor at all times
- Strong written and verbal communication skills are necessary
- Proficient in AMS, Excel, and Word software
Estimated Salary Range: $45,000 - $60,000 per year, depending on experience
Benefits: Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
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