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Pharmacist (Lead) - Customer Service and Clinical Expertise

2 months ago

Hartford, New York, United States Rite Aid Full time
Job Summary

The primary purpose of this position is to assist customers with their healthcare needs by filling prescriptions and providing excellent customer service and assisting with supervising pharmacy associates. Frequent independent judgments are essential. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

Responsibilities
  • Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance, applicable to state and federal Board of Pharmacy regulations.
  • Build profitable business and script growth through recommended clinical programs including appropriate immunization and when available MTM (Medication Therapy Management), DCS (Diabetes Care Specialist), and all ongoing other programs as identified.
  • Provide excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
  • Supervise the work completed by Pharmacy Technicians and support staff while on duty.
  • Assist Pharmacy Manager to train, coach, and manage Pharmacy associates.
  • Assume management responsibility over the entire pharmacy in the absence of the Pharmacy Manager.
  • Maintain appropriate security of the Pharmacy department.
  • Comply with all federal and state laws and regulations.
  • Handle and resolve customer issues, complaints and questions to build customer trust and loyalty.
  • Interact with physicians and utilize reference material to gain information on customers and prescriptions and to resolve any issues that arise.
  • Assist with maintaining the Pharmacy department by keeping it clean and in order.
  • Prioritize Pharmacy Department tasks and follow through to ensure all tasks are completed in a timely manner. Including, but not limited, to cycle counts, inventory management and will-calls to customers.
Qualifications

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

  • Bachelor's degree (BS), Doctoral degree (PHARM.D.), or equivalent in Pharmacy, and Immunization Certification through an accredited organization (i.e. APhA).
  • Pharmacist License - In the state of original licensure, in addition to reciprocity in states of application.