Retail Sales Leader

1 week ago

Fort Worth, Texas, United States Hallmark eCards Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Leader to join our team at Hallmark eCards. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our store.

Key Responsibilities
  • Model and coach selling skills to ensure all team members are up-to-date on products and offerings.
  • Lead staff when the Store Manager is not available and provide feedback to team members.
  • Conduct point-of-sale audits and assist with inventory management procedures.
  • Communicate daily priorities, goals, and store and corporate communications to ensure a dynamic and supportive team environment.
  • Create and maintain a warm and inviting shopping environment that meets customer needs.
  • Help customers find the perfect card and gift solutions to fulfill their missions of caring and connecting.
  • Deliver an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, and eager to return.
Requirements
  • At least 18 years of age.
  • One or more years of experience in retail, sales, or customer service; or at least 6 months experience in a Hallmark Corporate Store.
  • Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
  • Availability to open and close the store 3+ times per week and 2+ weekend shifts per month.
  • Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds.
Preferred Qualifications
  • High school diploma or equivalent.
  • Two or more years of previous experience in retail, sales, or customer service.
  • Strong customer-focused engagement and consultative selling skills.
  • Ability to communicate effectively with customers and employees.
  • Demonstrated success working as a member of a team.
  • Ability to receive feedback and take action when appropriate.
  • Strong sense of urgency, flexibility, and willingness to adapt to change.
  • Desire and ability to learn the business.
  • Proficiency and comfort using a computer and other technology.
What We Offer
  • Savings/401(K) plan with 3% company match.
  • Investment assistance.
  • Discounts on childcare.
  • 40% shopping discount on merchandise purchased in a CSG store.
  • Local and national discounts made available by PerkSpot.
Equal Opportunity Employer

Hallmark eCards is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.

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