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Financial Services Representative

3 weeks ago

Toms River, New Jersey, United States OceanFirst Bank Full time

Company Overview

OceanFirst Bank is seeking a Customer Care Center Associate to join our team. As a customer service ambassador, you will provide professional decorum to internal and external customers at all times, while responding to calls, emails, and chats presented in the Call Center.

Job Description

This role requires excellent verbal and written communication skills, proficiency with video chat, and strong customer service skills. You will answer incoming customer requests through telephone, chat, and email, assist customers and staff with banking-related questions, and respond professionally, treating customers and staff with respect at all times.

Required Skills and Qualifications

  • High school diploma or equivalent.
  • Minimum one year experience in customer service/call center environment.
  • Experience preferred working with CCaaS Solutions (Nice, Five9, Talkdesk, Genesys, etc.) and cloud-based CRM (Salesforce, MS Dynamics, etc.).

Benefits

  • On-site fitness facility at Red Bank and Toms River headquarter offices.
  • Hybrid schedule after initial onboarding has been completed.
  • Employee perks & discount programs.
  • Tuition assistance.
  • Incentive compensation program.
  • Professional development opportunities.

Salary: $45,000 - $60,000 per annum, depending on location and qualifications.