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Automotive Customer Experience Specialist
1 week ago
As part of US Auto Trust LLC's mission to become one of California's leading automotive groups, we're excited to welcome talented individuals to our team
We're currently looking for a dedicated Service Advisor to join our Land Rover Pasadena crew and contribute to the success of our luxury vehicle brands. This role offers a competitive compensation package, a comprehensive benefits program, and opportunities for professional growth and development.
Key Responsibilities:
- Build strong customer relationships and consistently deliver excellent service.
- Accurately obtain vehicle information and recommend routine maintenance services.
- Identify mechanical issues through questioning or visual inspection, proposing corrective actions when necessary.
- Create and manage vehicle service schedules, prepare work orders accordingly.
- Cultivate open communication with customers regarding inspection findings, repair estimates, and suggested services.
- Advise customers on vehicle maintenance and upkeep in accordance with manufacturer guidelines.
- Develop and implement quality control processes to minimize repeat issues and maintain high customer satisfaction levels.
- Additional duties as assigned.
Necessary Qualifications:
- Minimum 2 years of experience as a Service Advisor.
- Preferred: Land Rover, Jaguar, or High Line experience.
- Passion for delivering exceptional customer experiences.
- Dependability, enthusiasm, warmth, and a positive attitude.
- Leader in service with verifiable CSI scores.
- Outstanding communication and interpersonal skills.
- Strong work ethic and adaptability in fast-paced environments.
What We Offer:
- Comprehensive benefits package featuring healthcare options and 401(k) savings with employer matching.
- Customized training, resources, and growth opportunities aligned with individual performance, expertise, and interests.
- Integrity-based culture emphasizing professionalism, excellence, and teamwork.
