Housekeeping Director

7 days ago


Lady Lake, Florida, United States Towneplace Suites The Villages Full time
Job Summary

TownePlace Suites by Marriott Lady Lake/The Villages is seeking a seasoned Executive Housekeeper to oversee the hotel's housekeeping operations. As a key member of the hotel's management team, the successful candidate will be responsible for ensuring the highest standards of cleanliness and customer satisfaction in all public areas and guest rooms.

Key Responsibilities
  • Public Space Management: Oversee the efficiency and cleanliness of public spaces, conducting regular inspections and implementing corrective actions as needed to meet and exceed customer expectations.
  • Scheduling and Staffing: Prepare work schedules in accordance with forecasted occupancy and coordinate staffing and payroll to meet productivity and budgetary standards.
  • Associate Management: Conduct effective associate meetings, handle disciplinary actions and counseling sessions as necessary, and perform performance appraisals on direct reports.
  • Training and Development: Conduct department training on a regular basis, ensuring that associates are equipped with the skills and knowledge necessary to meet AURO Hotels' standards and brand standards.
  • Quality Control: Conduct 100-point inspections to ensure the quality of rooms and identify areas for improvement.
  • Inventory Management: Maintain proper linen pars, chemicals, and amenity inventories, conducting inventories as assigned and recommending purchases within budget.
  • Collaboration and Communication: Work closely with other departments, including Front Office, Engineering, and Banquets, to ensure seamless operations and excellent customer service.
Requirements
  • 2-3 years of hotel management/supervisory experience in Housekeeping or Rooms Division or equivalent combination of education and experience.
  • Must speak, read, and understand English.
  • Able to work in a fast-paced environment and prioritize multiple tasks and responsibilities.


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