Customer Service Technician

1 day ago

Port Aransas, Texas, United States BrightSpeed Full time
Job Title: Customer Service Technician

Brightspeed is seeking a highly skilled Customer Service Technician to join our team. As a key member of our operations team, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.

Key Responsibilities:

  • Install and maintain high-speed internet, video, and voice networks, including associated wiring and equipment
  • Perform maintenance and repair on outside plant facilities
  • Climb poles, use a shovel and pick to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables
  • Observe all safety rules and regulations
  • Assist other technical personnel in the performance of their duties when requested
  • Actively support sales and marketing related activities
  • Direct customer-facing work and sales referrals

Requirements:

  • High School diploma or equivalent experience
  • Ability to distinguish colors on facilities
  • Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills including MS Office applications
  • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g. ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)

Preferred Qualifications:

  • Prior experience as a customer-facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)

Why Join Us?

Brightspeed is a dynamic and innovative company that prioritizes hiring talent in the Charlotte area, whenever possible. We offer competitive compensation and comprehensive benefits, including a 401K plan with company match and a host of voluntary benefits. We also invest in technology that enables our entire team to stay connected and prioritize diversity, equity, and inclusion in our hiring practices.

How to Apply:

Interested candidates should submit their application, including a resume and cover letter, to [insert contact information]. We look forward to hearing from you

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