Restaurant General Manager

1 day ago

Macon, Georgia, United States Chicken Salad Chick Full time
Job Title: Restaurant General Manager

At Chicken Salad Chick, we are seeking a highly motivated and experienced Restaurant General Manager to lead our team to success. As a Restaurant General Manager, you will be responsible for delivering exceptional results through others, providing an engaging environment for restaurant teams and guests, and focusing on operational excellence.

Key Responsibilities:

  • Serve as a Brand Ambassador for Chicken Salad Chick.
  • Understand and adhere to all policies, procedures, standards, specifications, guidelines, and training programs.
  • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service.
  • Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.
  • Develop, plan, and implement restaurant marketing, advertising, and promotional activities and campaigns, following the Brand Standards.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures.
  • Make employment and termination decisions consistent with Restaurant Management guidelines.
  • Oversee and ensure that employee performance appraisals are completed on a timely basis.
  • Create and maintain schedules for team.
  • Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.
  • Operationally fill in as needed to ensure guest service standards and efficient operations.
  • Coach and motivate the Assistant Manager(s) and the team.
  • Continually strive to develop staff in all areas of managerial and professional development.
  • Prepare all required paperwork, forms, and reports in an organized and timely manner.
  • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs.
  • Ensure that all products are received in the correct unit count and condition and deliveries are performed following the restaurants receiving policies and procedures.
  • Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences.
  • Take actions to solve and celebrate guest feedback.
  • Control food and equipment inventories conduct daily and weekly inventory counts, and keep inventory records.
  • Identify problems, conduct high-level troubleshooting, and seek repair/maintenance support for restaurant equipment to ensure equipment is operational.
  • Monitor and maintain compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.

Behavior Characteristics:

  • Allocate at least two hours per week to planning.
  • Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members.
  • Combine critical thinking and practical leadership to create a culture of innovation.
  • Effectively coach and give direction.
  • Intentionally and methodically grow and nurture relationships with the staff.
  • Be able to connect with a multicultural team.
  • Align hiring, training, daily practices, and evaluation practices with the Vision of the organization and the Thematic Goal for the year.
  • Enthusiastically and passionately lead the Kitchen team.

Required Knowledge, Skills, and Abilities:

  • Excellent written and oral communication skills.
  • Excellent organization skills.
  • Ability to multitask.
  • Working knowledge of back office tools.
  • Ability to quickly learn and master new computer software.

Education and Experience:

  • Three to five years related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

  • Exert up to 40 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects.
  • Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday.
  • Must be able to work and perform all duties at any station in the kitchen or service area.

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