Business Operations Manager

7 hours ago


Fenton, Michigan, United States SkipperBud's Full time
Job Title: Business/Finance Manager

At SkipperBud's, we are seeking a highly skilled Business/Finance Manager to join our team. As a key member of our sales and finance department, you will be responsible for ensuring a world-class pleasure boating experience for our customers.

Key Responsibilities:
  • Close all new, pre-owned, and brokerage transactions while ensuring compliance with company, state, and federal laws and regulations.
  • Develop superior product knowledge to assist sales team members with structuring customer purchases, closing, and delivery.
  • Determine customer financing needs and calculate loan payment options through consultative interviews.
  • Process customer credit applications to secure and present financing options.
  • Collect customer payments in accordance with company policy.
  • Utilize the menu selling system to present customers with financing and warranty options to achieve targeted sales goals.
  • Coordinate customer sea trials and delivery orientations with the Sales and Service Department.
  • Collect trade-in vessel documents and ensure thorough trade-in evaluation process completion by products and the Service Department.
  • Assist the Accounting Department in closing and posting new, pre-owned, and brokerage sales.
  • Ensure all work orders are completed and forwarded to the Service Department.
  • Prepare loan packages for lender funding within 5 business days.
  • Build and maintain relationships with lenders and other vendors to ensure proper lender mix.
  • Stay up-to-date on current lender, insurance, and warranty programs.
  • Run lost sale reports to capture refinance and unsold warranty opportunities.
  • Project a professional and service-oriented image to all customers.
  • Participate in boat shows, selling events, and other off-site promotions.
Key Performance Indicators:
  • F&I budget achievement
  • F&I penetration goal achievement
  • Warranty penetration goal achievement
  • Vantage sealant penetration goal achievement
  • Internal and external customer satisfaction
  • Timely and professional delivery of boats to customers


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