Ophthalmic Technician

1 month ago

Glendale, Arizona, United States Madison Medical Affiliates Full time
Job Summary

A Certified Ophthalmic Technician plays a vital role in providing exceptional patient care by assisting the Ophthalmologist in examinations and performing preliminary exams and diagnostic testing as requested by the doctor.

Key Responsibilities
  • Escort patients to the exam room as scheduled and complete medical and ocular history through accurate documentation.
  • Perform preliminary testing and enter exam findings into electronic health records (EHR).
  • Scan documents into patient EHR and monitor the 'to-do' list.
  • Ensure efficient patient flow by managing phone calls and messages, checking EHR and email regularly, handling prior authorizations and refills, scheduling appointments, and effectively triaging phone calls.
  • Organize and prepare exam rooms, maintaining a clean, safe, and well-stocked environment.
  • Inventories and orders contact lenses and surgical kits.
  • Clean and calibrate instruments and equipment.
  • Provide patient education on various ocular health issues.
  • Ability to dispense contact lenses to both established and new wearers.
  • Ability to neutralize contact lenses and eyeglasses.
  • Update medication lists, file prior authorizations for refill requests, and refill medications according to protocols or as directed by the doctor.
  • Keep the doctor, patient, and coworkers informed of wait times.
  • Collaborate with the Surgical Coordinator regarding Cataract and LASIK patients.
  • Process lab specimens and biopsies.
  • Perform Pentacam, OCT Visual Field Testing.
  • Perform Biometrics, including A-Scan, B-scan, and Immersion.
  • Perform refractions.
  • Perform tonometry.
  • Perform other duties as assigned.
Requirements
  • High school diploma or equivalent required.
  • Current CPR certification.
  • Current COT certification.
  • 1-2 years of related experience in Medical Assistant or Optician/Optometry preferred.
  • Excellent interpersonal and phone skills.
  • Ability to evaluate and process urgent situations.
  • Ability to maintain composure while meeting patient needs with empathy and concern.
  • Demonstrated competence in data entry and ability to work with computer applications.
  • Customer service experience in an environment with significant and frequent opportunities to effectively resolve problems and conflict situations.
  • Ability to work in a team environment.
  • Ability to multi-task in a fast-paced environment while maintaining a high level of attention to detail.
  • Ability to plan, organize, and time manage daily duties.
Perks & Benefits
  • Competitive PTO plan.
  • Health insurance, vision, and dental.
  • 401K employer contribution.
  • Life Insurance and voluntary disability insurance.
  • Monday through Friday clinic hours, no weekends, no holidays.
  • Opportunity to be a part of Milwaukee's Premier medical practice.

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