Ophthalmic Technician
3 weeks ago
**Job Summary:**
A Certified Ophthalmic Technician provides quality patient care by assisting the Ophthalmologist in examinations and performs preliminary exams and diagnostic testing as requested by the doctor.
**Responsibilities:**
- Escorts patients to the exam room as scheduled, completes medical and ocular history through appropriate documentation.
- Performs preliminary testing and enter exam findings into electronic health records (EHR)
- Scans documents into patient EHR and monitors 'to do' list
- Keeps up with the flow of operational needs to ensure the best and timely care for patients – manages phone calls and messages efficiently, checks EHR and email regularly, handles prior authorizations and refills, schedules appointments and effectively triages phone calls.
- Organizes and prepares exam rooms and maintains a clean, safe, and well stocked environment.
- Inventories and orders contact lenses and surgical kits
- Cleans and calibrates instruments and equipment
- Provides patient education on a wide variety of ocular health issues.
- Ability to dispense contact lenses to both established and new wearers
- Ability to neutralize contact lenses and eyeglasses
- Updates medication lists, files prior authorizations for refill requests and refills medications according to protocols or as directed by the doctor
- Keeps doctor, patient and co-workers appraised of wait times
- Works with the Surgical Coordinator regarding Cataract and LASIK patients
- Processes lab specimens and biopsies
- Performs Pentacam, OCT Visual Field Testing
- Performs Biometrics, including A-Scan, B-scan and Immersion
- Performs refractions
- Performs tonometry
- Performs other duties as assigned.
**Key Qualifications & Characteristics:**
- High school diploma or equivalent required
- Current CPR certification
- Current COT certification
- 1-2 years of related experience in Medical Assistant or Optician/Optometry preferred
- Excellent interpersonal and phone skills
- Ability to evaluate and process urgent situations
- Ability to maintain composure while meeting patient needs with empathy and concern
- Demonstrated competence in data entry and ability to work with computer applications
- Customer service experience in an environment with significant and frequent opportunities to effectively resolve problems and conflict situations
- Ability to work in a team environment
- Ability to multi-task in a fast paced environment while maintaining a high level of attention to detail
- Ability to plan, organize and time manage daily duties
**Perks & Benefits of Madison Medical:**
- Competitive PTO plan
- Health insurance, vision, & dental
- 401K employer contribution
- Life Insurance and voluntary disability insurance
- Monday through Friday clinic hours, no weekends, no holidays
- Opportunity to be a part of Milwaukee's Premier medical practice
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