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Financial Industry Liaison

2 months ago

Salt Lake, Utah, United States Russell Tobin Full time

Russell Tobin is seeking a skilled professional to fill a Customer Service role in the financial industry. As a key member of our team, you will be responsible for providing exceptional phone support to our clients.

Key Responsibilities:

  • Deliver outstanding customer service by actively listening to clients and responding to their needs in a timely and professional manner.
  • Resolve complex issues by analyzing problems and developing effective solutions.
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
  • Document client interactions accurately and thoroughly, maintaining detailed records of client issues and resolutions.
  • Support business growth by providing exceptional support to clients and contributing to the development of new business opportunities.

Requirements:

  • Excellent communication and interpersonal skills to effectively interact with clients and internal teams.
  • 2-5 years of experience in a comparable complex, high-tech, and fast-paced work environment.
  • High school diploma or equivalent with relevant work experience.
  • Ability to work variable shifts including evenings, weekends, and public holidays.