Critical Operations Supervisor

2 days ago

Richmond, California, United States QTS Realty Trust , Inc. Full time

Job Summary

The Critical Operations Supervisor is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, and plumbing/piping equipment, machinery, and controls located in the interior and exterior of buildings.

This role is responsible for coordinating and integrating all aspects of electrical, mechanical, and plumbing maintenance of all natures, maintenance contracting for service to critical equipment, planning for the capital equipment replacement and new construction with direct responsibility of the tactical deployment of the Critical Environment Team.

The Critical Operations Supervisor is also responsible for team leadership responsibilities including development, on-the-job training, coaching, mentoring, and assisting with staffing job assignments.

This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

Responsibilities

  • Maintains, establishes, and implements facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws.
  • Develops emergency response planning and response management and reporting of incident and emergency situations for all mechanical, associated controls, and plumbing systems.
  • Leads, organizes, maintains, monitors, and performs preventive maintenance on all equipment including, but not limited to, refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.
  • Monitors operation, adjusts, and maintains refrigeration, chilled water, and air conditioning equipment; boilers, and ventilating and hot water heaters; pumps, valves, piping, and filters; other mechanical and electrical equipment.
  • Records readings and makes adjustments where necessary to ensure proper operation of equipment.
  • Oversees work orders for preventative and corrective maintenance on critical systems and building physical structure.
  • Orders and budgets necessary parts and supervises work to complete all maintenance and perform necessary work.
  • Supervises, operates, and monitors critical and non-critical system equipment and components.
  • Oversees all critical work efforts (including 3rd party contractors) for the safe and compliant operation, maintenance (corrective and preventive), and modification of critical equipment.
  • Leads the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.
  • Reviews and provides inputs in the preparation of and implementation of effective operating budget.
  • Confers with professional operations staff subject matter experts (SMEs) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.
  • Maintains positive relationships and communication with staff and executive-level management.
  • Utilizes comparative evaluations between mechanical and controls systems performance and key performance indicators to monitor the effectiveness of operational programs through bench-marking and the utilization of best practices.
  • As qualified, performs Building Management System Console operations.
  • Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
  • Supervises the team to have a clean and safe workplace.
  • Provides updates and reporting to the Critical Environment Manager and Site Director.
  • Will stand-in for the Critical Environment Manager role as needed.
  • Will be able to supervise with confidentiality and discretion that will foster a positive environment that carries out local and corporate objectives.
  • Supervises, trains, develops, mentors, and coaches Critical Environment Technicians.
  • Has direct reports and establishes performance goals, monitors progress, and leads in ways to enhance their professional development and success of their team.

Qualifications

  • Technical college degree or equivalent work experience in lieu of degree.
  • Four or more years of data center experience or equivalent experience.
  • Completion of apprenticeship: Mechanical, Electrical, CPR, AED.
  • Journeyman, or QTS cert CET Level III or equivalent.

Preferred Qualifications

  • Seven or more years of related experience in Data Centers or similar environment (i.e., critical facilities, military, etc.).
  • Two or more years' experience leading or managing teams.

Knowledge, Skills, and Abilities

  • Excellent interpersonal skills with the ability to interface with all levels of the organization.
  • Exceptional customer service.
  • Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required.
  • Ability to manage complex situations during off-management hours - single point of contact.
  • Strong written, verbal, and interpersonal skills.
  • Ability to function in a team environment.
  • The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.
  • The ability to acquire and apply job-related knowledge within set guidelines and expectations.

Total Rewards

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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