Senior Applications Manager

3 days ago


Minneapolis, Minnesota, United States RBC Capital Markets, LLC Full time
Job Summary

This is a senior leadership role that oversees the delivery of cutting-edge features to our Financial Advisors. As part of our Salesforce Center of Excellence, you will work closely with Salesforce to drive roadmap items and contribute to their conferences.

Key Responsibilities
  • Act as the primary technical point of contact for the US Wealth Management Salesforce platform to ensure adherence to RBC technical standards.
  • Contribute to the creation of technical strategy for the Advisor Desktop platform.
  • Manage all aspects of implementation planning, coordination, support, and maintenance.
  • Effectively communicate and build rapport with team members, stakeholders, and interface groups.
  • Provide direction, expertise, feedback, coaching, and development to build the capability of the staff.
  • Manage all aspects of implementation planning and coordination for all vendor releases.
  • Understand and develop a strategic roadmap to support business strategy and growth plans.
  • Act as the primary IT liaison and RBC advocate to third parties, ensuring decisions and actions are in the best interest of RBC.
Requirements
  • 10+ years of professional and relevant leadership experience.
  • 5+ years of Salesforce Developer and Administration experience (org size over 2000 users).
  • Strong knowledge of Sales and Service Cloud.
  • Experience with Salesforce Automation tools such as Process Builder, Visual Flows, and Approval Processes.
  • Professional experience on large projects/programs with multiple applications, multiple interfaces, and/or third parties.
What We Offer
  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Leaders who support your development through coaching and managing opportunities.
  • The ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work.

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