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Automotive Service Consultant

2 months ago

Fremont, California, United States Premier Subaru of Fremont Full time
Job Overview

Premier Subaru of Fremont is a well-established automotive dealership group with a significant presence across multiple states. We proudly represent leading automotive brands and are deeply committed to community engagement through our philanthropic initiatives.

Position Summary

We are currently in search of a Service Advisor to enhance our customer service experience.

What We Provide

  • Attractive compensation structure based on experience, with hourly rates starting at $15.50 and potential earnings ranging from $50k to $125k annually.
  • Comprehensive Medical, Dental, and Vision Insurance.
  • 401(k) plan with company matching contributions.
  • Ongoing professional development opportunities.
  • Participation in community service initiatives through our Giving Hope Foundation.
  • Employee benefits including referral bonuses and vehicle purchase programs.

Key Responsibilities

  • Manage service orders and ensure efficient flow in the service area, providing prompt and courteous service to customers.
  • Take responsibility for enhancing the customer experience by executing additional tasks that leave a positive impression.
  • Offer concierge-level support for all customer inquiries, whether via phone or in person, ensuring no customer is overlooked.
  • Maximize the daily utilization of technicians' time for servicing customers.
  • Efficiently allocate work among technicians.
  • Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company benchmarks.
  • Assist in diagnosing vehicle issues and ordering necessary parts and tools.
  • Oversee warranty claims administration and support training within the service department.
  • Uphold company policies and ensure compliance with industry regulations.
  • Foster positive relationships with manufacturers and maintain strong employee relations.

Qualifications

  • Well-organized and approachable demeanor.
  • Proven leadership abilities.
  • Strong time management capabilities.
  • Excellent communication skills with customers.
  • Professional appearance and demeanor.
  • Track record of success in service and sales.
  • Demonstrated customer satisfaction results.
  • Team-oriented and self-driven.
  • Able to work independently with minimal supervision.
  • Valid driver's license with a clean driving record.

Compensation Structure

  • The Service Advisor position features a pay scale that includes a base hourly wage of $15.50. Additionally, there is potential for production bonuses based on individual or team performance, which can range significantly.
  • Fully trained and motivated service advisors can expect to earn between $29,760 to $125,000+ annually, inclusive of base pay, commissions, and bonuses.

All candidates must undergo a pre-employment drug test and background check to ensure a harmonious team environment focused on meeting customer needs. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.