IT Support Specialist
4 weeks ago
Job Summary:
We are seeking a skilled IT Support Specialist to join our team at Integrated Resources. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and maintaining loaner laptops.
Key Responsibilities:
- Provide technical support to clients via phone, email, and online chat
- Troubleshoot and resolve hardware and software issues
- Maintain loaner laptops and ensure they are in good working condition
- Travel to other sites to provide support and attend conferences as needed
Requirements:
- Windows 7 and 10 experience
- Microsoft Office 2013 experience or above
- Knowledge of laptop and printer hardware
- Networking and wireless skills a plus
- PC/laptop build experience
- Active Directory and Windows server product experience desired
Preferred Qualifications:
- IT service management system experience (ServiceNow experience a plus)
- Ability to work assignments that are routine in nature and recognize deviation from accepted practice
Education:
BA/BS MIS or CIS (or related technical discipline) desired
Experience:
2-3 years experience in IT Help Desk support
Additional Details:
Must be able to lift 50 lbs.
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