IT Support Specialist

4 weeks ago


Marlborough, Massachusetts, United States Integrated Resources Full time

Job Summary:

We are seeking a skilled IT Support Specialist to join our team at Integrated Resources. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and maintaining loaner laptops.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and online chat
  • Troubleshoot and resolve hardware and software issues
  • Maintain loaner laptops and ensure they are in good working condition
  • Travel to other sites to provide support and attend conferences as needed

Requirements:

  • Windows 7 and 10 experience
  • Microsoft Office 2013 experience or above
  • Knowledge of laptop and printer hardware
  • Networking and wireless skills a plus
  • PC/laptop build experience
  • Active Directory and Windows server product experience desired

Preferred Qualifications:

  • IT service management system experience (ServiceNow experience a plus)
  • Ability to work assignments that are routine in nature and recognize deviation from accepted practice

Education:

BA/BS MIS or CIS (or related technical discipline) desired

Experience:

2-3 years experience in IT Help Desk support

Additional Details:

Must be able to lift 50 lbs.



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