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Membership Coordinator, Modesto Center
2 months ago
HOURS: 40 hours per week, 100% FTE
PAY RATE: Competitive hourly wage, non-exempt
BENEFITS: Comprehensive medical, vision, dental, and life insurance, along with vacation and sick leave, paid federal holidays, and a retirement plan.
ORGANIZATION SIZE: 50+ employees
REPORTS TO: Center Director
LOCATION: Modesto Center; this role requires on-site presence.
JOB SUMMARY:
Digital NEST is a dynamic workforce development organization dedicated to empowering youth from working-class, agricultural backgrounds by equipping them with essential technical and professional skills. As we embark on an exciting expansion journey across multiple communities in Northern California, we are seeking a dedicated Member Advocate to join our team.
The Member Advocate will work closely with the Center Director and the leadership team to foster a positive membership experience and achieve program and marketing goals. This role is pivotal in creating an inviting atmosphere for all members and ensuring accurate digital check-ins for guests and program participants.
KEY RESPONSIBILITIES:
Member Engagement (40%):
- Addressing inquiries from members.
- Welcoming members and visitors warmly, representing Digital NEST with professionalism.
- Encouraging member participation in activities and events through various communication channels.
- Assisting with social media management and communications.
- Conducting tours for prospective members, adhering to established guidelines.
- Facilitating the completion of membership processes, including tracking systems and consent forms.
- Engaging in self-development to enhance member engagement and customer service skills.
Operational Support (35%):
- Assisting the Center Manager with room setups for events and rentals.
- Executing facility opening and closing procedures for each shift.
- Supporting program staff with event space arrangements.
- Managing the center's calendars for room reservations and programming.
- Maintaining a clean, safe, and visually appealing environment at the Digital NEST center.
- Monitoring member activities within the facility.
- Reporting any concerns or issues to the appropriate staff promptly.
- Assisting with the procurement of supplies and essential items.
- Collaborating with the Center Manager to liaise with vendors and service providers.
Front Desk Responsibilities (25%):
- Managing phone communications and performing clerical tasks.
- Utilizing task management tools for tracking and completing assignments.
- Participating in required departmental and organizational meetings.
- Keeping program and event materials accessible and up-to-date for members.
- Ensuring accurate check-in and check-out processes for all members.
- Contributing to the Monthly Programs Update Report through data entry and attendance tracking.
QUALIFICATIONS:
- High School Diploma or equivalent.
- Strong customer service abilities.
- Proficiency in Microsoft Office, Google Applications, and CRM platforms.
- Excellent verbal and written communication skills.
- Effective time management and attention to detail.
- Experience working with young adults.
REQUIREMENTS:
- Commitment to the mission of Digital NEST and adherence to core values.
- Awareness and sensitivity to cultural, ethnic, and social issues.
- Ability to support individuals from diverse backgrounds, including LGBTQIA+ communities.
- Valid driver's license and ability to pass a background check.
- Physical capability to perform administrative tasks and lift objects up to 35 pounds.
NOTE: Employment is contingent upon successful completion of a background check.
ABOUT OUR BENEFITS: We prioritize holistic wellness, offering a comprehensive benefits package that includes:
- 100% Agency Paid Medical, Dental, Vision, and Life Insurance for employees.
- SIMPLE IRA Retirement Benefit with employer matching.
- Paid vacation days and holidays.
- Paid sick leave and annual parking permits.
At Digital NEST, we value diverse experiences and perspectives, encouraging all candidates to apply, even if they do not meet every qualification. We are committed to creating an inclusive environment for all applicants and will make reasonable accommodations as needed.
Digital NEST, Inc. is an equal opportunity employer, ensuring that all qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
