Account Specialist

5 days ago

Northbrook, Illinois, United States CF Industries Full time
Job Summary:

CF Industries is seeking a highly skilled and organized Account Specialist to join our team. As an Account Specialist, you will play a critical role in supporting the sales team by managing contracts from placement through completion. You will work closely with account managers, supply chain, accounting, manufacturing plants, and product management to ensure all customer concerns and needs are met.

Key Responsibilities:
  • Manage contracts from placement through completion, ensuring timely shipment and day-to-day inquiries are met.
  • Maintain thorough and consistent communication with internal and external customers to ensure all needs are met.
  • Use internal systems/databases to create orders, issue credits/debits, inventory adjustments, assemble proper backup documentation, and review customer data as needed.
  • Assist with the approval process for disputes, customer concerns, fee adjustments, and contract-related changes.
  • Be the main point of contact for any changes that occur with customer accounts.
  • Collaborate with the Sales, Supply Chain, Finance/Accounting, Logistics, and Marketing teams to meet or exceed customer expectations.
  • Be engaged and energetic to learn about all aspects of CF's business, including production capabilities, industry trends, and information about CF products and markets.
  • Opportunities to travel to meet with customers, visit production facilities, and storage terminals.
Requirements:
  • Bachelor's Degree or equivalent.
  • Well-developed communication skills for internal and external relations.
  • Good organization, administrative, and task management skills.
  • Strong problem resolution and analytical skills. Must be able to exercise independent judgment within established guidelines.
  • Familiar with Microsoft Office programs (Word, Excel, PowerPoint, Outlook).
  • Ability to learn and navigate computer systems, SAP, and proprietary CF software.
  • Familiarity with fertilizer/chemical industry, supply chain, or logistics is a plus, but not required.
  • Ability to add to the CF culture in which everyone strives to succeed.
What We Offer:

You'll enjoy competitive compensation, consisting of base pay plus an incentive program available to all full-time employees, and a comprehensive benefits package including high-quality healthcare options, a well-being incentive program, 401k, pension, life, and disability insurance, generous time off (with time off to volunteer) and much more. Additionally, we offer several Flexible Work Arrangements to support a healthy work-life balance.

You will be part of a team that brings their varied experiences, wide-ranging knowledge, and diverse talents together to deliver important work, and you'll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You'll take pride in working for a company that lives its values and gain a sense of fulfillment knowing that you're working with purpose, to provide clean energy to feed and fuel the world sustainably.

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