Hotel Guest Services Representative

1 week ago


Romulus, Michigan, United States American Hospitality Partners LLC Full time

About American Hospitality Partners LLC

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We are a leading hospitality company committed to delivering outstanding guest experiences. Our team is dedicated to providing warm and personalized service to our valued guests.

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Job Overview:

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The Front Desk Agent will play a critical role in ensuring seamless guest interactions and efficient front desk operations. This individual will be responsible for managing reservations, check-ins, and check-outs, as well as maintaining accurate records and providing excellent customer service.

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Key Responsibilities:

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  • Front Desk Operations: Manage front desk activities, including greeting guests, handling inquiries, and resolving issues.">
  • Reservation Management: Process online and phone reservations, ensuring accuracy and completeness.">
  • Guest Communication: Provide guests with detailed information about hotel amenities, services, and local attractions.">
  • Housekeeping Coordination: Collaborate with housekeeping staff to ensure rooms are prepared and ready for guests.">
  • Record-Keeping: Maintain accurate records of bookings, payments, and other important guest information.">
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Requirements:

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  • Experience: Minimum 1 year of experience in a similar role or in the hospitality industry.">
  • Education: High school diploma required; post-secondary education preferred.">
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Benefits:

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  • Competitive Pay: $14.50 - $17.50 per hour based on experience.">
  • Employee Discount: Enjoy exclusive discounts on hotel stays and services.">
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Schedule:

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  • Monday to Friday: Standard hours (9am - 5pm).">
  • Weekends as Needed: Flexible scheduling to accommodate guest needs.">
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Work Location:

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In-person at our hotel location.



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