Customer Service Representative

2 weeks ago


Romulus, Michigan, United States Marriott International Inc Full time

**Job Summary:**

We are seeking a highly skilled and friendly Guest Service Representative to join our team at The Westin Detroit Metropolitan Airport. As a key member of our Front Desk team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:

  • Process guest check-ins/check-outs, room reservations, requests, changes, and cancellations
  • Secure payment and verify billing
  • Activate and file room keys
  • Process all guest requests and relay messages

Requirements:

  • Friendly and approachable demeanor
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary of $45,000 - $55,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Ongoing training and development opportunities

About Us:

At Marriott International Inc., we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and perks to support your physical, emotional, and financial well-being.



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