Customer Service Representative
2 weeks ago
**Job Summary:**
We are seeking a highly skilled and friendly Guest Service Representative to join our team at The Westin Detroit Metropolitan Airport. As a key member of our Front Desk team, you will be responsible for providing exceptional customer service to our guests.
Key Responsibilities:
- Process guest check-ins/check-outs, room reservations, requests, changes, and cancellations
- Secure payment and verify billing
- Activate and file room keys
- Process all guest requests and relay messages
Requirements:
- Friendly and approachable demeanor
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- A competitive salary of $45,000 - $55,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement plan with company match
- Ongoing training and development opportunities
About Us:
At Marriott International Inc., we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and perks to support your physical, emotional, and financial well-being.
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