Insurance Support Specialist

1 day ago


Latham, New York, United States Staff My Agency Full time

Job Overview

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We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our State Farm Agent Team, you will play a crucial role in delivering exceptional customer service and supporting the growth of our business.

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About Us

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Our team is dedicated to providing outstanding customer experiences and building long-lasting relationships with our clients. We are committed to helping individuals and families achieve their financial goals through personalized insurance solutions.

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Responsibilities

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  • Establish and maintain strong relationships with customers to understand their needs and preferences.\
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries and resolving issues related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.\
  • Use a customer-focused approach to educate customers about insurance options and provide recommendations tailored to their specific needs.\
  • Maintain accurate records and reports to ensure seamless communication and collaboration within the team.\
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Requirements

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  • Excellent interpersonal skills, with the ability to build trust and rapport with customers.\
  • Strong communication skills, both written and verbal, with the ability to clearly articulate complex information.\
  • Able to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.\
  • Possesses excellent problem-solving skills, with the ability to think critically and creatively.\
  • Familiarity with computer functions and software applications, with the ability to quickly learn new systems and tools.\
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Benefits

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  • $40,000 - $60,000 per year, depending on experience and performance.\
  • Ongoing training and development opportunities to enhance skills and knowledge.\
  • A comprehensive benefits package, including health, dental, and vision coverage.\
  • A supportive and collaborative work environment, with regular feedback and coaching.\


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