Customer Support Specialist

5 days ago


Albuquerque, New Mexico, United States Daniels Heating and Air Conditioning, LLC . Full time
About Us: At Daniels Heating and Air Conditioning, LLC, we pride ourselves on being a family-owned business that values integrity, reliability, and quality service. Our mission is to provide 100% customer satisfaction through prompt professional service, installations, and quality service.

Why Join Our Team? We offer competitive salaries, paid holidays, and comprehensive benefits package, including vision, dental, health insurance, and a company matching IRA. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results and building strong relationships with our clients.

Job Description:Job Title: Customer Support SpecialistWe are seeking a highly motivated and organized Customer Support Specialist to join our team. As a key member of our staff, you will be responsible for answering incoming phone calls, directing calls to the specific company departments, and collecting and recording customer feedback and information.

Key Responsibilities:
  • Answer incoming phone calls with a positive attitude and respond to phone messages from customers.
  • Direct incoming calls to the specific company departments.
  • Collect and record customer feedback and information, and share with appropriate departments and team members.
  • Document and update customer records based on interactions.

Requirements:
  • Positive, service-oriented attitude.
  • Professional demeanor.
  • Ability to thrive in a fast-paced and sometimes high-pressure environment.
  • Excellent computer skills and excellent phone disposition.
  • Willingness to work independently or as part of a team.
  • Previous experience in customer service or other related field.

Salary Range: $40,000 - $55,000 per year.

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