Customer Support Specialist

1 week ago


Albuquerque, New Mexico, United States Fidelity Investments Full time
Job Summary:

As a Financial Customer Associate at Fidelity Investments, you will play a vital role in strengthening the financial well-being of our clients. We are seeking highly motivated individuals who enjoy making a difference in the lives of others to join our team.

We are committed to providing a comprehensive training program that equips you with the skills and knowledge necessary to succeed in this role. Our training process is designed to help you develop a deep understanding of the financial services industry and provide you with hands-on experience in resolving customer inquiries.

In this full-time position, you will be responsible for handling a broad range of customer calls, including answering questions about their 401k account balance and assisting with withdrawals, loans, account maintenance, and providing education or resources.

The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to establish rapport and relationships through effective communication. You will also be expected to adapt quickly to new situations and demonstrate a high level of professionalism and empathy toward customers.

We offer a competitive salary of $43,000 - $50,000 per year, depending on location and experience. Additionally, we provide a range of benefits, including health insurance, dental insurance, vision insurance, disability insurance, paid time off, commuter benefit program, backup dependent care, charitable match, concierge services, wellness program, and fitness reimbursement.



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