Customer Service Team Member
3 weeks ago
Customer Service Administrators
**Job Summary**
We are seeking a skilled Customer Service Administrator to join our team at Ziipr. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers over the phone and via email.
**Key Responsibilities**
* Provide timely and effective support to customers, resolving their queries and concerns in a professional and courteous manner
* Work collaboratively with the customer service team to achieve excellent customer satisfaction ratings
* Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
* Maintain accurate records of customer interactions and feedback
**Requirements**
* Previous experience in a customer-facing role, preferably in an office-based environment
* Excellent communication and interpersonal skills, with the ability to build rapport with customers
* High level of numeracy and literacy, with the ability to understand and follow complex instructions
* Confident keyboard skills and attention to detail
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work in a dynamic and supportive team environment
* Professional development and training opportunities
**About Us**
Ziipr is a well-established organisation in Bromley, Kent, dedicated to providing exceptional customer service to our clients. We are committed to creating a positive and inclusive work environment, where our employees can thrive and grow.
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