Image Review Team Lead

7 days ago


Houston, Texas, United States Eco-Life Employment Group Full time
Job Summary

The Image Review Lead is responsible for overseeing the accurate and timely processing of images for toll violation enforcement. This role requires strong leadership skills, attention to detail, and the ability to prioritize tasks effectively.

Key Responsibilities
  • Review images for license plate identification information and enter data into the provided software application.
  • Process quality checks on daily work for team members and provide coaching and feedback on processes.
  • Monitor and log employee performance problems according to company policy and escalate issues to management as required.
  • Identify and document recurring abnormalities from image processing reviews and report to management.
  • Develop and improve workflow processes as needed and provide guidance and resources to employees.
  • Ensure compliance with client security policies to protect County and customer information.
Requirements
  • High School Diploma or equivalent from an accredited institution.
  • 3 years of experience in Image Review IV (Lead) role.
  • Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
  • Ability to interact with management and employees at all levels of the Image Review Section.
  • Proficiency in Microsoft Office, Outlook/E-mail, and the Internet.
  • Ability to make sound decisions based on client policies and procedures with minimal assistance.
  • Ability to maintain confidentiality.


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