Gateway Systems Technical Support Engineer
3 days ago
We are seeking a highly skilled Gateway Systems Technical Support Engineer to join our team at Globalstar. This is a salaried position that requires occasional after-hours, weekend, and holiday work.
Key Responsibilities- Provide technical support and assistance to gateway personnel in fault diagnosis, troubleshooting, and repair of Globalstar Gateway systems.
- Develop and maintain technical documentation, including solutions databases, technical bulletins, and operations and maintenance procedures.
- Collaborate with the SLA team and Gateway Operations to identify and resolve technical issues that may negatively impact the customer experience.
- Participate in the development and delivery of next-generation gateway technical training programs.
- Design, troubleshoot, and maintain GPS-sourced NTP timing and synchronization in a technical and critical production environment.
- Bachelor's degree in Engineering.
- Minimum three years of applicable satellite communications industry or military experience working with wireless communications networks.
- Minimum three years of applicable experience designing, troubleshooting, and maintaining GPS-sourced NTP timing and synchronization in a technical and critical production environment.
- Strong knowledge of networking concepts, security practices, and gateway (base station) for satellite systems.
- Ability to manage multiple concurrent activities and interact with senior staff and technical/engineering personnel.
Prolonged periods of sitting at a desk and working on a computer. Ability to lift up to 75 pounds at times.
Globalstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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