Customer Retention Representative

3 days ago


West Palm Beach, Florida, United States Hulett Environmental Services Full time
Job Overview

Hulett Environmental Services is a family-owned and operated company in South Florida, providing eco-friendly pest control solutions. We are leaders in the industry with over 50 years of experience.

Salary and Benefits

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience, plus commission. Additional benefits include hourly pay rate, group health and welfare benefits, 401k with company match, generous PTO, and career growth opportunities.

Job Responsibilities

This role has two primary goals: growing our customer base and understanding and addressing customer concerns to retain them. Key responsibilities include fielding inbound calls from potential new customers, offering solutions to resolve current customers' concerns, making outbound calls to customers based on leads provided by the company, and preparing weekly/monthly reporting.

Required Skills and Qualifications

To succeed in this role, you will need at least 3 years of demonstrable, successful work experience with the above responsibilities, successful customer service work experience, and professional phone manner. Sales experience is highly preferred.

Why Choose Hulett?

We offer a stable work environment, pleasant coworkers, team approach, accessible management, and a competitive salary with commission. Our average employee tenure is over 8 years, indicating a strong commitment to our employees and their success.

Bilingual Spanish is strongly preferred but not required.



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