Apartment Leasing Specialist

As an Apartment Leasing Specialist, your role is pivotal in ensuring a seamless experience for prospective residents at our vibrant community. Your primary focus is on delivering exceptional customer service, helping individuals discover their ideal living spaces, and contributing positively to their journey every day. We seek a friendly, enthusiastic, and dedicated individual to become a valued member of our Apartment Living team.

• A Charismatic Guide. You possess a warm and engaging demeanor, adept at connecting with individuals through various communication channels. Your commitment to understanding and addressing customer needs results in high occupancy rates.
• A Relationship Cultivator. You recognize the uniqueness of each individual and excel at fostering connections. Your empathetic listening skills enable you to provide tailored advice and support.
• A Community Advocate. You are genuinely invested in the well-being of others and actively seek ways to assist community initiatives and causes.
• Organized and Self-Assured. You manage multiple responsibilities with ease, maintaining composure while interacting confidently with residents and colleagues.
• Driven to Excel. Your motivation shines through as you go above and beyond to exceed resident expectations and achieve your objectives.
• Committed to Enjoyment. You understand that success is intertwined with enjoyment, fostering camaraderie among teammates and celebrating achievements.

• Welcome prospective residents in a professional manner, ensuring all qualifying criteria are addressed.
• Manage the CRM system by diligently following up on inquiries via phone, email, and in-person visits.
• Confirm move-in dates with future residents and ensure all necessary documentation is completed.
• Guide potential residents through community amenities, apartment tours, and the application process.
• Process applications efficiently, preparing leases for approval.
• Maintain accurate resident files and conduct regular audits to ensure data integrity.
• Understand and develop renewal offers based on market analysis within property management software.
• Facilitate resident move-ins on scheduled dates, ensuring all efforts are communicated effectively.
• Handle all inquiries from residents, addressing requests and concerns promptly.
• Deliver exceptional customer service by managing community notices, service requests, and resident inquiries.
• Support a successful renewal program through proactive follow-ups and resident engagement.
• Assist in organizing resident events and actively participate as a host.
• Contribute to marketing strategies and conduct competitive market surveys.
• Audit online community information for accuracy and functionality.
• Ensure community aesthetics are maintained to high standards.
• Adhere to reporting schedules as directed by management.
• Communicate resident concerns to management, ensuring timely resolution.
• Assist with rent collections in compliance with lease agreements.
• Maintain accurate records of commissions related to leases and renewals.
• Document all interactions with residents and prospects, ensuring compliance with regulations.

• High School diploma or equivalent; advanced coursework is a plus.
• Minimum of 2 years in customer service or property management, or 1 year with relevant coursework.
• Active participation in local Apartment Associations is preferred.
• Availability to work evenings, weekends, and holidays as necessary.
• CALP designation is a plus.
• Proficiency in generating and interpreting leasing reports.
• Strong skills in Microsoft Office Suite.
• Experience with property management software, particularly YARDI, is preferred.
• Excellent verbal and written communication skills.
• Ability to resolve conflicts and deliver outstanding customer service.

We offer a competitive benefits package, including unique perks such as a birthday day off, holiday pay, adoption assistance, comprehensive health benefits, rental discounts, and educational support. Join us and discover why we believe that how you live matters.