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Customer Support Technician

2 months ago

Ridgeland, Mississippi, United States Apt Full time

We are looking for a Tier 1 Customer Support Technician to deliver timely and effective technical assistance for our clients. The successful candidate will possess a solid technical foundation, exceptional problem-solving capabilities, and exemplary customer service skills. Your primary responsibilities will include addressing technical challenges, offering product assistance, and ensuring client satisfaction through professional and courteous communication.

Essential Qualifications:

  • Experience in a client support position
  • Familiarity with troubleshooting and supporting VoIP, fiber, or wireless technologies

Benefits of Working with Us:

  • Strong leadership
  • Opportunities for internal career advancement and development
  • Consistent stability during economic fluctuations – no layoffs in over 30 years of operation