IT Support Specialist

5 days ago


Ridgeland, Mississippi, United States Abacus Technologies Full time
Job Title: Managed Support Services Technician

The IT Technician I position is an entry-level role ideal for someone who is passionate about delivering high-quality support, enjoys interacting with customers, and is driven by solving technical problems. You will make an immediate impact by diagnosing, troubleshooting, and resolving technical issues. If you are a critical thinker, possess strong customer service and communication skills, and are determined to succeed and thrive in a fast-paced environment with a highly collaborative team, then we want to speak with you.


Key Responsibilities:
  • Provide timely and effective support to managed service clients through remote or onsite services.
  • Communicate clearly and consistently with clients and internal team members regarding technical issues.
  • Assess technical issues, escalate or implement timely resolutions, and provide desktop support and general configuration of software.
  • Support Local Area Networks and Internet connectivity, as well as provide server support and general maintenance.
  • Perform basic administrative tasks, such as domain renewals and SSL certificate renewals, and intermediate operational tasks, such as file backups and licensing.
  • Achieve KPIs for IT/Helpdesk outputs and assist with the completion of internal and client projects.
  • Troubleshoot hardware and software component failures.

Requirements:
  • Windows Desktop Operating Systems
  • Microsoft Office Applications
  • Windows Server Operating Systems
  • Windows Active Directory Services
  • Office 365 Cloud Services
  • Firewall, Routing, and Switches
  • Basic understanding of DHCP, DNS, IP, and Ethernet
  • Administration of Anti-Virus, Malware, and Endpoint Protection
  • Knowledge of Security Standards aligned with NIST, CIS, HIPAA, and CMMC
  • Strong communication skills with the ability to effectively interact professionally with all internal and external clients
  • Strong technical and analytical skills
  • Ability to function in a self-directed environment with excellent attention to detail
  • Innovative thinker who is positive, proactive, and readily embraces change

Preferred Qualifications:
  • Degree or Technical Certificate from a two-year or four-year institution or university or equivalent experience
  • Customer interaction experience
  • Certifications for CompTIA Network+, A+, Windows or MacOS Desktop Platforms, Certifications for Windows Server OS and Cloud platforms, Certifications for Firewalls or Networking, and/or Certifications for Security

About Abacus Technologies:

Abacus Technologies has been headquartered in Birmingham, AL since 2000. We solve the Security & Compliance, Telecommunications, and Network Infrastructure needs of our clients to help them grow. We assess and recommend a plan that includes network and telecom infrastructure, software, information, network security, backup, disaster recovery planning, and other services.


We have fun doing it. We've been named one of the Fastest Growing Companies and Top Technology Firms by the BBJ and pride ourselves on being our clients' trusted IT advisor, not just another IT vendor.


We are sister companies with BMSS Advisors & CPAs, Payroll & Benefit Solutions, and BMSS Wesson Wealth Solutions to give all clients peace of mind and an exceptional client experience.


Benefits:

Abacus offers many benefits, but a few highlights include 4 weeks PTO, bi-weekly team lunches, cell phone allowance, overtime pay, flexible hours, 3 community serve days per year, upward mobility, full BCBS insurance, and 401k matching.


Learn more about us.



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