Front Desk Representative

11 hours ago


Taos, New Mexico, United States Shaner Hotel Group Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Don Fernando de Taos, Tapestry Collection by Hilton. As a key member of our front office team, you will be responsible for providing exceptional guest services, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Guest Services: Provide friendly and efficient check-in and check-out services to hotel guests, ensuring a smooth and welcoming experience.
  • Payment Processing: Process all payments according to established hotel requirements, maintaining accuracy and attention to detail.
  • Communication: Effectively communicate with guests, management, and co-workers to ensure a positive and professional experience.
  • Problem Resolution: Resolve guest complaints and issues in a timely and professional manner, ensuring guest satisfaction.
  • Administrative Tasks: Perform administrative tasks, such as generating and distributing daily reports, and maintaining accurate records.

Requirements:

  • Education: High school graduate or equivalent.
  • Experience: Minimum one year customer service experience; previous hotel experience preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Language: Bilingual English/Spanish a plus.

About Us:

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional guest experiences and delivering outstanding results for our investors and partners.


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