Hotel Reception Specialist

The success of Hampton Inn Nashua is fueled by the dedication and performance of our staff. Achieving exceptional levels of Client, Guest, and Employee Satisfaction requires qualified and passionate individuals across various roles. We are in search of candidates who align with our vision and values, aiming for excellence in the hospitality industry.

As a Front Desk Agent, you will be responsible for managing guest check-ins and check-outs. This includes confirming guest registration details, processing payments, issuing room keys, and guiding guests to their accommodations.

Benefits

Our comprehensive benefits package is designed to enhance the well-being and financial security of our team members.

• Health insurance is provided to ensure access to quality medical care when necessary.
• Dental and vision coverage is available to support overall health and wellness.
• Our 401K plan includes a matching feature, helping employees save for retirement with additional company support.
• Flexible Spending Accounts (FSAs) for medical and childcare expenses offer tax-advantaged savings opportunities.
• Team members enjoy seven paid holidays throughout the year, allowing for valuable time off to relax and spend with family.
• Paid time off benefits provide the flexibility to take time off for vacations, personal needs, or illness while receiving regular pay.
• Employees can benefit from travel discounts at our hotel portfolio.
• Additional benefits may vary based on the specific hotel location.

Key Responsibilities

• Manage accommodation reservations from guests.
• Collect details from arriving guests, including payment information.
• Assign rooms to guests as per their reservations.
• Provide guests with information regarding hotel policies, procedures, and facilities.
• Offer necessary tourism information to enhance guest experiences.
• Issue receipts to guests upon check-out.
• Ensure the safety and security of all guests during their stay.
• Maintain guest reservations in compliance with credit card security standards.
• Balance and accurately account for the cash drawer at the front desk for each shift.
• Document any minor repairs or replacements needed for room furnishings and equipment, coordinating with the appropriate departments.
• Greet and acknowledge guests warmly in all areas of the hotel.
• Respond promptly to guest requests for immediate repairs.

Qualifications

• High school diploma or equivalent is required.
• Basic computer skills, including familiarity with word processing, are necessary, along with the ability to multitask effectively.
• Excellent communication and interpersonal skills are essential for interacting with diverse personalities.
• Strong organizational and time management skills are required.
• Ability to frequently kneel, reach, crawl, and twist as needed to perform required tasks.

Hampton Inn Nashua is an equal opportunity employer committed to providing employment opportunities to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status, or any other factor protected by applicable law.

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