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Hotel Reception Specialist
2 months ago
The success of Hampton Inn Nashua is driven by the dedication, commitment, and performance of our staff. Achieving high levels of Client, Guest, and Employee Satisfaction is a challenging task requiring qualified and enthusiastic individuals in various roles. We are currently seeking professionals eager to advance their careers in the hospitality industry.
As a Front Desk Agent, you will be responsible for managing guest check-ins and check-outs. This includes verifying guest registration details, processing payments, issuing room keys, and guiding guests to their accommodations.
Benefits
Hampton Inn Nashua offers a comprehensive benefits package designed to support the well-being and financial security of our team members.
- Health insurance is provided to ensure access to quality medical care when necessary.
- Dental and vision insurance are available to promote overall health and wellness.
- Our 401K program includes a matching component, allowing employees to save for retirement with added company support.
- Flexible Spending Accounts (FSAs) for medical and childcare expenses offer tax-advantaged savings options.
- Team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge.
- Our paid time off benefit allows flexibility for vacation, personal needs, or illness while still receiving regular pay.
- Team members can take advantage of travel discounts at our hotel portfolio.
- Additional benefits may vary based on the specific hotel location.
- Handling accommodation reservations from guests.
- Collecting details of all arriving guests, including payment information.
- Assigning rooms to guests based on availability.
- Providing guests with information about hotel procedures, policies, and facilities.
- Offering tourism information to enhance the guest experience.
- Issuing receipts to guests upon check-out.
- Ensuring the safety and security of all guests during their stay.
- Maintaining guest reservations in compliance with credit card security protocols.
- Balancing and accurately accounting for the cash drawer at the front desk for each shift.
- Documenting any necessary minor repairs or replacements of room furnishings and equipment.
- Greeting guests warmly while in guest rooms, the lobby, or any other area of the hotel.
- Responding promptly to guest requests for immediate repairs.
- High school diploma or equivalent required.
- Basic computer skills, including proficiency in word processing, and the ability to multitask effectively.
- Excellent communication and interpersonal skills to interact with diverse personalities.
- Strong organizational and time management abilities.
- Physical capability to kneel, reach, crawl, and twist as needed to perform job tasks.
