Retail Shift Manager

2 weeks ago


New Bedford, Massachusetts, United States EZCORP Full time
About the Role

We are seeking a highly skilled and motivated Retail Shift Manager to join our team at EZCORP. As a key member of our store operations team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and promoting sales of a wide variety of pawn items.

Key Responsibilities
  • Process loans and extensions in a timely and efficient manner
  • Develop and maintain a deep understanding of customer needs and preferences
  • Supervise and coach store team members to ensure excellent customer service and sales performance
  • Perform opening and closing store procedures, including cash handling and inventory management
  • Stay up-to-date on company policies, procedures, and regulations
Requirements
  • High school diploma or equivalent required
  • Minimum 1 year of supervisory, key holder, or team/shift lead experience
  • Able to pass a criminal background check and drug test
  • Valid driver's license and auto insurance
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
What We Offer
  • Competitive wages based on experience
  • Monthly uncapped bonus potential paid on store and individual performance
  • Free health insurance* (no cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan)
  • 401(k) with company match
  • Generous paid time off and holiday pay
  • Store discount

*No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.


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