Operational Excellence Manager
3 weeks ago
At DC Logistics Company, we're seeking a seasoned leader to join our team as an Operational Excellence Manager in Paramount, CA. This is an exciting opportunity to drive business growth and improve operational efficiency.
Job Summary:
- Lead and manage the operations of a service center, ensuring maximum cost-effectiveness and customer satisfaction.
- Develop and coach a team of exceptional talent, fostering a safe work environment and encouraging excellence.
- Troubleshoot operational issues, partnering with various departments to improve productivity and overall performance.
- Leadership & Management:
- Embody the behaviors expected of all employees, leading by example.
- Manage facility operations to ensure continuous improvement and meet or exceed customer expectations for on-time delivery.
- Promote departmental results, addressing any issues with targeted action plans.
- Team Development & Engagement:
- Mentor, motivate, and coach a team to perform at their best while maintaining a safe work environment.
- Support hiring efforts, ensuring compliance with company policies and regulations.
- Operational Efficiency & Profitability:
- Analyze financial and operational reports to identify opportunities for profit growth and recommend process improvements.
- Prepare the facility budget and monitor monthly variance.
- Collaborate with HR, Fleet Management, and Maintenance to address driver concerns, equipment issues, and safety matters.
- Customer Relations & Sales Support:
- Support sales efforts to meet quotas by maintaining strong relationships with customers and the customer care team.
- Safety & Compliance:
- E nsure a safe working environment by complying with company and government safety regulations.
- Troubleshoot driver issues (e.g., accidents, log violations, equipment problems) and resolve operational conflicts effectively.
- Leadership Skills: Proven ability to lead, develop, and motivate a team in a fast-paced environment, with a focus on continuous improvement.
- Strong Communication: Excellent verbal and written communication skills, essential for training and team collaboration.
- Customer-Oriented Mindset: Ability to build strong relationships and prioritize customer satisfaction.
- Analytical and Problem-Solving Abilities: Demonstrated capacity to identify issues, assess solutions, and make decisions to improve operations.
- Organizational Skills: Strong time management and organizational skills, ensuring efficient scheduling and resource management.
- Estimated Salary: $90,000 annually, based on experience
- Classification: Exempt, subject to all applicable state and federal laws.
- Comprehensive Benefits Package: Medical, dental, and vision insurance, 401(k) plan with company match, life insurance, flexible work schedules, paid vacation, sick leave, and holidays.
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