Operational Excellence Manager

3 weeks ago


Paramount, California, United States DC Logistics Company Full time
About the Role

At DC Logistics Company, we're seeking a seasoned leader to join our team as an Operational Excellence Manager in Paramount, CA. This is an exciting opportunity to drive business growth and improve operational efficiency.

Job Summary:

  • Lead and manage the operations of a service center, ensuring maximum cost-effectiveness and customer satisfaction.
  • Develop and coach a team of exceptional talent, fostering a safe work environment and encouraging excellence.
  • Troubleshoot operational issues, partnering with various departments to improve productivity and overall performance.
Key Responsibilities
  1. Leadership & Management:
  • Embody the behaviors expected of all employees, leading by example.
  • Manage facility operations to ensure continuous improvement and meet or exceed customer expectations for on-time delivery.
  • Promote departmental results, addressing any issues with targeted action plans.
  1. Team Development & Engagement:
  • Mentor, motivate, and coach a team to perform at their best while maintaining a safe work environment.
  • Support hiring efforts, ensuring compliance with company policies and regulations.
  1. Operational Efficiency & Profitability:
  • Analyze financial and operational reports to identify opportunities for profit growth and recommend process improvements.
  • Prepare the facility budget and monitor monthly variance.
  • Collaborate with HR, Fleet Management, and Maintenance to address driver concerns, equipment issues, and safety matters.
  1. Customer Relations & Sales Support:
  • Support sales efforts to meet quotas by maintaining strong relationships with customers and the customer care team.
  1. Safety & Compliance:
  • E nsure a safe working environment by complying with company and government safety regulations.
  • Troubleshoot driver issues (e.g., accidents, log violations, equipment problems) and resolve operational conflicts effectively.
Requirements
  • Leadership Skills: Proven ability to lead, develop, and motivate a team in a fast-paced environment, with a focus on continuous improvement.
  • Strong Communication: Excellent verbal and written communication skills, essential for training and team collaboration.
  • Customer-Oriented Mindset: Ability to build strong relationships and prioritize customer satisfaction.
  • Analytical and Problem-Solving Abilities: Demonstrated capacity to identify issues, assess solutions, and make decisions to improve operations.
  • Organizational Skills: Strong time management and organizational skills, ensuring efficient scheduling and resource management.
Benefits
  • Estimated Salary: $90,000 annually, based on experience
  • Classification: Exempt, subject to all applicable state and federal laws.
  • Comprehensive Benefits Package: Medical, dental, and vision insurance, 401(k) plan with company match, life insurance, flexible work schedules, paid vacation, sick leave, and holidays.


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