Customer Service Ambassador

1 day ago


Birmingham, Alabama, United States Southern Company Full time

About the Role:

This position will serve as the primary point of contact for customers, handling inquiries and concerns in a professional and courteous manner. As a key representative of Southern Company, the successful candidate will be responsible for providing exceptional customer service, resolving issues efficiently, and promoting a positive brand image.

Key Responsibilities:

  • Handle customer inquiries and concerns via phone, email, or in-person
  • Provide accurate and timely information regarding products and services
  • Resolve customer complaints and issues in a fair and professional manner
  • Collaborate with internal teams to address customer concerns and improve overall customer experience
  • Stay up-to-date on company policies, procedures, and product offerings

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Proficiency in Microsoft Office and other relevant software

What We Offer:

Southern Company is committed to providing a supportive and inclusive work environment that fosters growth and development. As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A collaborative and dynamic work environment


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