Customer Service Ambassador
1 day ago
About the Role:
This position will serve as the primary point of contact for customers, handling inquiries and concerns in a professional and courteous manner. As a key representative of Southern Company, the successful candidate will be responsible for providing exceptional customer service, resolving issues efficiently, and promoting a positive brand image.
Key Responsibilities:
- Handle customer inquiries and concerns via phone, email, or in-person
- Provide accurate and timely information regarding products and services
- Resolve customer complaints and issues in a fair and professional manner
- Collaborate with internal teams to address customer concerns and improve overall customer experience
- Stay up-to-date on company policies, procedures, and product offerings
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and conflict resolution skills
- Proficiency in Microsoft Office and other relevant software
What We Offer:
Southern Company is committed to providing a supportive and inclusive work environment that fosters growth and development. As a valued member of our team, you can expect:
- A competitive salary and benefits package
- Ongoing training and professional development opportunities
- A collaborative and dynamic work environment
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